At VREC we strive to provide the best veterinary care possible, to practice professional veterinary medicine with compassion, and to demonstrate consideration for our clients’ needs and desires. We understand that facing the recommended hospitalization, treatments and/or procedures can be very stressful for you and your pet. The advanced skills and training of our veterinarians and technicians helps ensure that your pet will receive the best possible care. We hope the following guidelines can make your experience with our hospital as pleasant as possible.
Telephone and General Communication
Good communication between our clients and staff is essential. Your doctor or technician will keep you updated on your pet’s progress and you are always welcome to call us. To prevent miscommunication and promote more efficient patient care, we request that you designate only one individual (preferably the pet “parent”) as the contact person to phone the hospital regarding patient updates. Your doctor can inform you of the best time to call. You may call at other times; however, the staff may only be able to provide limited information. Rest assured that any change in your pet’s condition would be immediately relayed to you by the doctor in charge, regardless of the time of day or night. For this reason it is important to keep us informed of the contact numbers where you can be reached in case of emergency.
In order to provide quality care for all of our hospitalized patients, please check with the attending doctor regarding the visitation of your pet.
Please schedule your pet’s discharge with the attending doctor or technician during their normal business hours (generally Monday – Friday, 9:00 am – 5:00 pm) so that the doctor and staff can answer your questions. When you pick up your pet you will receive detailed instructions that explain your pet’s diagnosis as well as your home care instructions. After-hours discharges can be arranged if necessary but may involve another staff member who is not as familiar with your pet’s condition. In these instances we may have to contact you at a later time with the answers to your questions or concerns after speaking with your pet’s veterinarian.
Due to the seriousness of many patients’ conditions, we cannot guarantee a positive outcome. Please remember that only the doctor is qualified to discuss your pet’s prognosis. In the event of cardiac or respiratory arrest, all attempts to resuscitate your pet will be made, pending contact with you in order to ascertain your wishes. Since these steps can be expensive and are not always successful, it is recommended that you discuss your wishes ahead of time with your doctor should such an unfortunate circumstance occur.