Obtaining updates while your pet is hospitalized
We understand that separation due to hospitalization can be stressful for both you and your pet. Not only do we provide the highest quality care, we also want to reduce stress and provide comfort to you and your pet. We keep you informed of your pet’s condition and you can schedule visitation if desired. We are available to give updates 24 hours a day and the majority of the updates will be given by a member of our nursing care staff dedicated to the care of your pet while hospitalized. In addition, we update your primary care veterinarian every 12 hours and when discharged from the hospital, they will also receive all the discharge instruction information.
We ask that pet parents refrain from calling or scheduling a visit between 6:30-8:00am and 6:30-8:00pm to allow our staff to transfer patient information during rounds. If there are any changes in your pet’s medical condition, we will reach out immediately, regardless of time.
General information for your pet’s updates:
Parents of Surgery patients can expect a general call as the patient is being prepared for anesthesia and surgery. A call directly from the surgeon can be expected when surgery is completed and the patient is awake from anesthesia. The day after surgery, please call after 9:00am to speak with one of our referral coordinators for an update and to discuss plans for additional hospitalization or discharge from the hospital.
Parents of Emergency/Critical Care patients can expect a daily phone call from one of our emergency clinicians. Please feel free to set up a specific time to call our staff if needed. If there are any changes in your pet’s medical condition, you will be notified.
Parents of Internal Medicine patients can expect a daily phone call from one of our Internal Medicine staff. The Internal Medicine staff is available for questions or concerns Tuesday through Friday from 8:00am-5:30pm.
We understand the importance of visiting your pet while hospitalized, so we try to make the process as easy as possible. Please call VREC at 570-587-7777 to arrange a time to visit. If you wish to speak to a doctor during your visit, let us know when calling so that we can accommodate this*.
Visitations during hospitalization are typically held in an examination room to provide a comfortable space for you and your pet to spend time together. If your pet is receiving IV medication, visits are typically limited as to not disrupt the treatment regimen. Some pets may not be medically stable enough to transport to a visitation room, so these visits may take place in the intensive care unit and may be of a short duration. If your pet is housed in our isolation unit or infectious disease ward, we cannot allow you to enter.
Please note that I-131 therapy patients cannot have visitation access.
*Due to the nature of veterinary medicine, please be aware that your pet’s doctor may need to attend to another patient during an emergency. There maybe be a delay to your visit or we may have to limit your visitation time. In very rare circumstances, we may need to reschedule your visitation.